Adjust the intake, wait for balance or resolve with supplier
Wrong or outdated label file
Product/variant and approved file version
Replace the file and approve relabeling scope
Incomplete kit
Component quantities against the bill of materials
Wait for parts or approve a new sellable configuration
Changed destination
Existing labels, carton contents and finished measurements
Approve rework, new shipment records and cost
Visible damage
Condition evidence under the agreed checks
Hold, inspect further, rework or approve disposition
A simple approval sequence.
01
Identify
Keep affected stock distinct from ready inventory.
02
Review
Connect the evidence to the supplier, SKU, batch and intended channel.
03
Approve
Agree the work, extra charge and timing before execution.
04
Reconcile
Record the finished quantity and remaining held balance before release.
Give a quantity difference a clear owner.
Compare expected and observed quantities against one batch and one physical SKU. Record the counting basis before deciding whether the difference concerns cartons, individual units or a platform receiving record.
Step
Record or decision
Locate
Batch, physical SKU, destination or supplier reference and the stage where the difference appeared
Compare
Expected quantity, observed quantity, unit of measure and the scope actually checked
Assign
Who obtains supplier, carrier or seller-account evidence, and who approves the next action
Hold or release
Affected stock kept separate; any partial release needs an approved quantity and carton plan
Close
Verified correction, remaining stock balance and the instruction used for release
Leave unresolved quantities visible in the record. Do not replace an unknown unit count with an estimate presented as verified stock.
Identify the batch and SKU, expected and observed quantities, photos or scan evidence, the proposed work and any cost or timing changes. Name the approver and record the instruction before rework starts.
Can unaffected stock leave while one variant is being checked?
Assess whether the unaffected quantity can be identified and separated reliably. Confirm a revised carton record and shipment plan before a partial release. Stock with unresolved identity or handling instructions should remain on hold.
What if the delivery location and shipping label disagree?
Pause the affected handover and compare the approved destination or dispatch location with the label and order record. Confirm the correction with the responsible seller, operator or carrier before dispatch. Review order-level dispatch checks.
Close the decision before planning another release.
After approved work, reconcile the affected quantity, completed units and remaining held stock. Keep the instruction and current label or packing version with the finished record.
Record the verified correction and any quantity still unresolved.
Confirm the updated available, reserved and held balances without counting the same stock twice.
Approve a revised carton and receiving plan for any partial or subsequent release.
Discuss the exception for this batch.
Share the supplier or shipment reference, SKU, counting basis, observed difference and evidence available. The team can help scope the next action while unresolved stock stays distinct.