Confirm the destination operator
Agree who executes the receiving and checks, which products are accepted and the address instructions for that scope.
LOCAL RETURNS & EXCHANGES
Local receiving.
Documented return decisions.
Coordinate accepted local receiving and inspection, then record the seller’s approved stock disposition or replacement instruction.
Local acceptance & addressInspection & dispositionReplacement coordination
FROM PARCEL TO STOCK DECISIONReceive. Review. Decide.
The received return
Connect the parcel, order and product.
- 01Identity
SKU & variant
- 02Completeness
Item & accessories
- 03Condition
Agreed checks
THE SELLER'S INSTRUCTION
Approve the next stock action
from the recorded evidence.
RestockRepackHold / other disposition
What must be agreed before a local return is sent?
SinoWarehousing coordinates local return receiving and inspection after the executing operator accepts the product, destination and handling scope. Before sending a parcel, confirm the receiving address and identification instructions. Keep the order, SKU, parcel reference, received quantity, observed condition and accessories connected, then obtain the seller’s written stock decision. Receipt alone does not establish resale eligibility or authorize a refund. Restock, repacking, consolidation, replacement or disposal must follow the accepted scope and approved instruction. A replacement requires a separate dispatch record linked to the original return.
BEFORE LOCAL RETURN RECEIVING
Decide whether recovery is worth the work.
Compare the expected recoverable stock value with receiving, inspection, storage, rework and onward transport costs before approving a return route. Damaged, low-value or restricted products may need a different disposition.
Approve the handling decision
Connect condition evidence to the seller’s decision to restock, repack, consolidate, replace or dispose, where accepted.
Local returns are separately scoped by product and destination. Obtain the accepted receiving arrangement before directing any parcels to a return address.
Review return disposition choicesA USEFUL FIRST MESSAGE
Check the return route before parcels move.
Share the details you have on WhatsApp or Telegram. Mark anything still undecided so the team can identify the next step.
Your returns brief
- Country / marketplace
- Product / expected return volume
- Order / return or removal reference
- Condition / component concerns
- Inspection / requested disposition
- Replacement / storage / recovery needs
Supporting details for the scope
- Return country, marketplace and expected volume
- Customer return, platform removal or another agreed receiving route
- Product type, dimensions and possible damage or restricted contents
- Restock, repair, replacement and disposal decision rules
- Customer refund policy and return authorization references
Confirm the address before the parcel is sent
Before sending returns, confirm the receiving address, accepted product type, parcel identification and handling instructions. Receipt and inspection do not automatically mean an item is suitable for resale. Destination and handling availability require shipment-specific acceptance.
TWO MOVEMENTS, ONE EXCHANGE
Keep the return and
replacement connected.
A replacement needs its own approved dispatch record. Link it to the original return while keeping the customer remedy with the seller or marketplace process.
RECEIVED STOCK
The original return
- Original order, SKU & variant
- Parcel reference & received quantity
- Accessories & observed condition
- Approved disposition
REPLACEMENT STOCK
The approved dispatch
- Approved SKU & available quantity
- Recipient & destination
- Accepted transport scope
- Seller's dispatch authorization
Share the country, product photos and expected volume before a local return address is published.
Choose the next step from the condition.
Sealed, apparently unused
- Possible next step
- Assess for restock under the agreed checks
- Approval needed
- Product match, packaging condition and destination eligibility
Opened but complete
- Possible next step
- Review rework, repacking or restock
- Approval needed
- Condition grade, permitted work and cost
Missing components or wrong item
- Possible next step
- Hold for reconciliation
- Approval needed
- Order/SKU evidence and seller decision
Damaged or unsellable
- Possible next step
- Assess stock recovery, consolidation or disposal
- Approval needed
- Evidence, fees and written disposition
Restricted, leaking or battery-related contents
- Possible next step
- Confirm acceptance before the return shipment
- Approval needed
- Product details, operator acceptance and handling instructions
These are decision paths to scope. Restock or repair eligibility depends on the product and receiving operator.
THE HANDOVER RECORD
Turn condition evidence into a stock decision.
Link the physical return to the order before deciding whether to restock, rework, replace or dispose. Separate the customer remedy from the warehouse instruction.
Records to include in the agreed scope
- 01
Order and SKU-linked receiving record
- 02
Condition evidence under the agreed inspection criteria
- 03
Approved disposition and additional charges
- 04
Replacement or stock-recovery reference where in scope
Connect the instruction with the return record.
Agree the parcel reference, condition evidence and inspection scope with the receiving operator. Keep that record linked to the seller’s approved stock disposition.
THE WORK TO SCOPE
From an arriving parcel to an approved outcome.
Open a task to see the input, the work and the record to agree. The selected tasks become the written service scope.
01Agree the local receiving route
- You provide
- Country, marketplace, product type and expected return volume.
- The work to agree
- Confirm the executing operator, accepted products and the receiving reference before a return address is used.
- The resulting record
- The accepted route, inspection scope and address instructions.
02Identify the parcel and its contents
- You provide
- Return authorization, order, SKU, quantity and customer-reported reason.
- The work to agree
- Match the parcel with the seller’s record and hold unidentified or mismatched stock for reconciliation.
- The resulting record
- Order-linked receipt and any identity or quantity exception.
03Record the agreed condition checks
- You provide
- Inspection criteria, photos required and component or accessory list.
- The work to agree
- Record visible condition, packaging and completeness within the agreed scope. Functional testing or repair needs separate acceptance.
- The resulting record
- Condition evidence and the decision needed from the seller.
04Carry out the approved stock instruction
- You provide
- Your disposition decision, permitted work and any replacement authorization.
- The work to agree
- Coordinate accepted restock, repacking, consolidation, replacement or disposal tasks and record the resulting stock movement.
- The resulting record
- Disposition reference, approved charges and any remaining held stock.
Agree the scope before work begins.
Local receiving and handling are subject to the destination operator’s product acceptance and agreed service scope. Customer remedies follow the relevant seller or platform return process. Local stock handling is agreed separately. Use only the return address approved for the shipment.
Confirm materials, labor, storage, transport, destination charges and the release approval in writing. See the pricing scope for the cost categories.
Plan approved handling and onward movement.
01
Plan a local returns workflow
Agree receiving and condition-based disposition.
Explore guide02Understand return charges
Scope inspection, storage, replacement and disposal.
Explore pricing scope03International freight & warehouse delivery
Coordinate air, sea and parcel transport with destination handover requirements.
Explore logisticsService scope and responsibilities.
What do you need before confirming a return address?
The country, selling channel, product details, likely condition and expected volume. The executing operator must accept the actual receiving and inspection scope before parcels are directed there.
Can opened products return to sellable stock?
Opened does not establish a resale grade. Compare the identity, completeness, condition and packaging evidence with the seller’s agreed disposition criteria and the receiving channel’s requirements.
Does inspection include repair or functional testing?
The inspection level is stated in the scope. Repair, functional testing, refurbishment or specialist handling must be separately accepted for the product and destination.
How is a replacement connected to the original return?
Keep the returned-stock record and approved disposition with a separate replacement record: SKU, quantity, available stock, recipient and dispatch authorization.
Which charges should the return scope identify?
Check receiving, inspection, storage, repacking, stock recovery, replacement transport and disposal where applicable. Approve additional work before the stock instruction is carried out.
Can customers send returns to the Guangzhou address?
Only after the team accepts that particular receiving route. Overseas customers need an approved return route; the company address is not a universal return address.
Does local receiving include a customer refund?
Customer remedies follow the relevant seller or platform return process. Physical receiving, inspection, disposition and replacement work is agreed separately; a local stock receipt does not authorize a refund.